Terms & Conditions

1. Terms of Use

1.1. Your use of the website provided by Aanvii Hearing Solutions Pvt. Ltd. (referred to as "Aanviihearing.com" and its affiliates, the "Aanviihearing.com Website") is subject to these Terms of Use.

These Terms apply to services provided through both online platforms and physical clinic interactions.

These Terms of Use may be updated and modified at any time by Aanviihearing.com or by other terms and conditions for purchasing products and services. Your continued or subsequent use of the Aanviihearing.com Website signifies your acceptance of the updated or modified Terms of Use. If you do not agree to these Terms of Use, please do not use the Aanviihearing.com Website.

1.2. Aanviihearing.com is not responsible for any inaccuracies or incompleteness of the information provided on the site. The content of the Aanviihearing.com Website is intended for general information purposes only and should not be relied upon or used as the sole basis for decision-making without further verification of its accuracy, completeness and currency. Aanviihearing.com reserves the right, but not the obligation, to modify the content of the Aanviihearing.com Web Site at any time without notice, including making changes or improvements to products, services or other information described on the site.

2. Services

2.1. The Aanviihearing.com Web Site contains specific information, software, and related documentation for viewing or downloading.

2.2. Aanviihearing.com reserves the right to cease the operation of the Aanviihearing.com Web Site in full or in part at any time. Due to the nature of the internet and computer systems, Aanviihearing.com cannot be held responsible for the continuous availability of the Aanviihearing.com Web Site.

3. Service Model Clarification

3.1. Aanvii Hearing Solutions Pvt. Ltd. operates primarily through physical clinics and audiology consultations.

3.2. Products such as hearing aids are medically evaluated, customized, and fitted in person based on individual hearing assessments.

3.3. Online information is provided for awareness and appointment booking purposes only, and does not constitute a direct e-commerce transaction in all cases.

4. Registration and Password Requirements

4.1 Access to some pages of the Aanviihearing.com website may require a password. For the protection of business transactions, only registered users are allowed to access these pages. Aanviihearing.com reserves the right to deny registration to any user and may make previously accessible pages subject to registration at any time. The right to access the password-protected area may be revoked by Aanviihearing.com at any time without explanation if the user:

Uses false information for registration purposes.
Breaches the terms of use or fails to take proper care of the user data.
Violates any applicable laws while accessing or using the Aanviihearing.com website.

4.2 During the registration process, users are required to provide accurate information and update it as needed. They must ensure that their email address is up-to-date and accessible for communication.

4.3 Users are responsible for keeping their User Data confidential and secure. They must log off from the password-protected website after each session. In case of unauthorized access to their User Data, users must immediately notify Aanviihearing.com in writing or by email.

4.4 Upon receipt of the notification, Aanviihearing.com will revoke access to the password-protected area using that User's Data. The user can regain access by applying to Aanviihearing.com or by re-registering.

4.5 Users may request to terminate their registration at any time in writing, as long as it does not interfere with any ongoing contractual relationships. In such cases, Aanviihearing.com will delete all user data and other personally identifiable information as soon as it is no longer needed.

5. Intellectual Property

5.1. The brand names and other content on the Aanviihearing.com website must not be altered, copied, reproduced, sold, rented, utilized, supplemented or otherwise used without prior written permission from Aanviihearing.com.

5.2. Only the rights of use and other rights explicitly granted in these terms are granted to the user. No other rights are granted and no obligations imply the grant of additional rights. All patent rights and licenses are excluded.

5.3. Aanviihearing.com reserves the right to use any ideas or proposals stored by a user on its website for the improvement, development, and sale of its products without any charge.

6. User's Duties

6.1. While accessing or using the Aanviihearing.com website, the user must not:

Cause harm to others, particularly minors or infringe on their personal rights.
Engage in any behaviour that goes against public morality.
Infringe any intellectual property rights or proprietary rights.
Upload any content containing viruses, such as Trojan horses or any other program that could damage data.
Transmit, store or upload hyperlinks or content to which the user is not entitled, especially if they violate confidentiality obligations or are illegal.
Distribute unsolicited advertising or emails (spam) and provide inaccurate warnings about viruses, defects or similar material. The user must also not solicit or participate in any lottery, chain letter, pyramid scheme or similar activities.

6.2. Aanviihearing.com reserves the right to deny access to its website at any time, especially if the user breaches any obligation stated in these terms of use.

6.3. The user agrees to compensate, defend and protect Aanviihearing.com, its officers, employees, agents, licensors, service providers, subcontractors and suppliers from any losses, expenses, damages, liabilities and costs, including reasonable legal fees and court costs, resulting from their use of the Aanviihearing.com website and any violation of these terms of use. If the user causes a technical disruption to the Aanviihearing.com website or the system transmitting the website, they agree to be responsible for all losses, expenses, damages, liabilities and costs, including reasonable legal fees and court costs, arising from the disruption. Aanviihearing.com reserves the right to assume exclusive control and defense of any matter subject to indemnification at its own expense and requires the user to cooperate in such a defense.

7. Hyperlinks

The Aanviihearing.com website may contain links to the pages of third-party websites. Aanviihearing.com is not responsible for the content of these pages and does not endorse or make representations about them. The user accesses such pages at their own risk.

8. Changes to Services and Pricing

The Company reserves the right to modify, update, or discontinue any services, pricing, or offerings at its discretion without prior notice. Any such modification, suspension, or discontinuation shall not result in any liability to the customer or any third party.

9. Products and Services (if applicable)

9.1. Hearing aids and related services offered by Aanvii Hearing Solutions Pvt. Ltd. are medical in nature and are subject to professional evaluation and recommendation by qualified audiologists.

9.2. All products, including hearing aids, are customized and programmed based on individual hearing assessments, and their suitability and performance may vary depending on the user’s specific hearing condition and adaptation.

9.3. The information provided on the website is intended for general awareness and informational purposes only, and should not be considered as a substitute for professional medical advice, diagnosis, or treatment. Customers are advised to visit an Aanvii Hearing clinic for a detailed consultation and evaluation before making any purchase decision.

9.4. Product availability may vary across clinics and locations. The Company reserves the right to modify, update, or discontinue any product or service at its discretion without prior notice.

9.5. Some products may be available for purchase through the website. In such cases, orders may be placed online and fulfilled through dispatch. However, hearing aids are medical devices requiring professional evaluation, fitting, and programming, and customers are required to visit an Aanvii Hearing clinic or provide a valid hearing assessment report for proper configuration and use of the device.

9.6. All purchases, services, and related transactions are governed by the Company’s Return & Refund Policy and Warranty Policy, which form an integral part of these Terms. Customers are advised to review these policies carefully before proceeding with any purchase.

9.7. The Company does not guarantee that the products or services will meet all individual expectations, as outcomes may vary based on clinical conditions, usage, and user adaptation.

10. Appointments & Cancellations

Appointments for consultations, hearing tests, or services may be scheduled through the website, phone, or in person. Customers are advised to inform the clinic in advance in case of rescheduling or cancellation. For hearing aid purchases, once the device is fitted and delivered, cancellation may not be applicable as per Company policy.

11. Accuracy of Information

The Company strives to ensure that all information provided on the website is accurate and up to date. However, there may occasionally be typographical errors, inaccuracies, or omissions relating to service descriptions, pricing, or availability.

The Company reserves the right to correct any such errors, update information, or modify services at any time without prior notice.

Customers are advised to verify details directly with the nearest Aanvii Hearing clinic before making any decisions based on the website content.

12. Personal Information

The submission of personal information through the store is subject to our Privacy Policy. To view our Privacy Policy, please follow the provided link.

13. Policy Alignment

All purchases, services, and transactions are governed by the Company’s:

Return & Refund Policy

Warranty Policy

In case of any conflict, the specific terms mentioned in those policies shall prevail.

14. Inaccuracies & Errors

It may happen that the information on our website or in the Service includes typographical errors, inaccuracies or omissions regarding product descriptions, pricing, promotions, offers, service timelines, and product availability. We reserve the right to correct any such errors, inaccuracies or omissions, change or update information or cancel orders if any information in the Service or on any related website is incorrect at any time without prior notice, including after you have submitted your order.

We are not obliged to update, modify or clarify information in the Service or on any related website, including but not limited to pricing information unless required by law. No specified update or refresh date in the Service or on any related website should be taken as evidence that all information in the Service or on any related website has been altered or updated.

15. Indemnity

You agree to indemnify, defend and hold harmless Aanvii Hearing and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorney's fees, made by any third party arising from or related to your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.

16. Severability

In the event that any provision of these Terms of Service is found to be illegal, void or unenforceable, such provision will nonetheless be enforceable to the fullest extent allowed by applicable law. The unenforceable part will be considered as severed from these Terms of Service and such determination will not affect the validity and enforceability of the remaining provisions.

17. Termination

The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.

These Terms of Service are in effect unless and until terminated by either you or us. You may end these Terms of Service at any time by informing us that you no longer wish to use our Services or when you stop using our site.

If in our sole discretion, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will be responsible for all amounts due until and including the date of termination and/or deny you access to our Services (or any part thereof).

18. Complete Agreement

Our failure to enforce any right or provision under these Terms of Service does not waive such right or provision.

These Terms of Service, along with any policies or operating rules posted on the site or related to the Service, form the entire agreement between you and us, superseding all prior or contemporaneous agreements, communications and proposals, whether written or oral, including any previous versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be interpreted against the drafting party.

19. Governing Law

The laws of India shall govern these Terms of Service and any separate agreements related to the provision of Services by us.

20. Changes to Terms of Service

You may review the latest version of the Terms of Service at any time on this page.

We reserve the right, at our discretion, to update, change or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to periodically check the website for any changes. Your continued use of the Service or access to the website following the posting of any changes to these Terms of Service will be considered acceptance of such changes.

21. Contact Information

If you have any questions regarding the Terms of Service, please send an email to customercare@aanviihearing.com.