Privacy Policy
At Aanvii Hearing Solutions Private Limited, we are committed to protecting the privacy and confidentiality of our customers and patients. We understand that your personal and health-related information is sensitive and important, and we take appropriate measures to safeguard it.
This Privacy Policy explains how we collect, use, store, protect, and process your personal information in compliance with applicable data protection and privacy laws in India when you interact with our website, clinics, or digital platforms.
Collection of Personal Information
We may collect personal information from you when you:
Book an appointment or make an inquiry
Visit our clinics
Create an account or fill out forms on our website
Participate in surveys, promotions, or consultations
This information may include:
Name, phone number, email address, and location
Demographic details
Health-related information such as hearing test results, audiology reports, and treatment history
Purchase history and preferences
Use of Personal Information
We use your personal information for the following purposes:
To provide hearing care services, consultations, and product recommendations
To schedule appointments and offer customer support
To improve our services and customer experience
To communicate with you regarding your appointments, services, or relevant updates
To send promotional or informational communication (with an option to opt out).
Consent
By submitting your personal information through our website, forms, or any other communication channel, you consent to the collection, use, and processing of your information as described in this Privacy Policy.
Sharing of Personal Information
We do not sell or trade your personal information.
However, we may share your information with trusted third-party service providers strictly for operational purposes, including:
CRM and patient management systems
Communication platforms such as WhatsApp and SMS service providers
Payment processing and support systems
All such third parties are required to maintain confidentiality and use the information only for authorized purposes.
We may also disclose information if required by law or regulatory authorities.
Data Retention
We retain personal and health-related information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations.
Security of Personal Information
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or disclosure. Access to personal data is restricted to authorized personnel only on a need-to-know basis.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.
Cookies and Similar Technologies
We may use cookies and similar technologies to enhance your browsing experience and analyze website usage. You may control cookie preferences through your browser settings.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us using the details provided below, subject to applicable legal requirements.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updated versions will be posted on our website.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, you may contact us:
Phone: 080 4150 3659
Email: customercare@aanviihearing.com
Grievance Officer
For any grievances related to data privacy:
Name: Parag B Shah
Phone: 98861 14400
